Most items are eligible for a refund or store credit within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.
Several types of goods are exempt from being returned:
- Gift cards
- Clearance items
- Personalized items
- Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
- Items you have already assembled
- Items marked “Non-Returnable” on the sale page
- Open Box Items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
However, if your item is damaged or defective and exceptions do not apply, we’ll work with you to find the best solution. Please contact us at email@example.com.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Replacement Parts or Damages
You should examine your merchandise promptly upon receipt. For product concerns, please contact SEI Furniture customer service at 800-633-5096 Mon-Fri 8:30 am - 5 pm CST. Please have your purchase information ready when you call.
Requests for missing or damaged parts must be requested within one year of purchase. Damages or missing parts reported outside of one year will not be honored. SEI Furniture is under no obligation to provide parts or replacement merchandise. Replacement part requests will not be honored for fully assembled or modified items.
For merchandise purchased from an online retailer, please contact their customer service for parts or returns.
Merchandise purchased as “like new,” “open box,” or “as is,” or from private parties are exempt from replacement parts.
One Year Limited Warranty
Product warranty applies to the original purchaser with items in original factory-sealed cartons. Proof of purchase date, price, and seller must be shown to validate the warranty. This warranty covers defects in manufacturing. It does not apply to any defects caused by negligence, misuse, accidental damage, or improper assembly. Glass and mirrors are excluded from this warranty. Warranty does not extend to cosmetic damage, accidents, misuse, abuse, or neglect. Liability for incidental or consequential damages is excluded to the maximum extent permitted by law.
After verification of claim, SEI Furniture will repair or replace any defective product or missing part. If the defective item must be returned in whole or in part, we will send written authorization and a pre-addressed shipping label for the return of any defective product or part.
No returns will be accepted without prior approval.
Refunds (if applicable)
If you need to cancel your initial order, you must cancel within 24 hours in order to receive a full refund. If you need to cancel after 24 hours you will receive a full refund, minus a 5% processing charge.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Posting timeframes for credits to your outside method of payment is dependent on that financial institution’s posting timeframes. On average, it can take up to 5 business days for a credit to become available. If you have questions, we recommend reaching out to your financial institution directly for more information.
We do not price match, give price adjustments, or honor 3rd party discount codes and/or 3rd party promotions.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again. Posting timeframes for credits to your outside method of payment is dependent on that financial institution’s posting timeframes. On average, it can take up to 5 business days for a credit to become available. If you have questions, we recommend reaching out to your financial institution directly for more information.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded. Closeout or sale items cannot be refunded. Discount codes are only applicable on full price items. Discount codes cannot be used to purchase closeout, sale items, or any items listed as final sale. We do not price match, give price adjustments, or honor 3rd party discount codes and/or 3rd party promotions.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will work with you to find the best course of action.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once the returned item is received.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
For any other questions please contact us. https://shop.seifurniture.com/pages/contact-us