Most items are eligible for a refund or store credit within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.
Several types of goods are exempt from being returned:
- Gift cards
- Clearance items
- Personalized items
- Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
- Items you have already assembled
- Items marked “Non-Returnable” on the sale page
- Open Box Items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
However, if your item is damaged or defective and exceptions do not apply, we’ll work with you to find the best solution. Please contact us at email@example.com.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Refunds (if applicable)
If you need to cancel your initial order, you must cancel within 24 hours in order to receive a full refund. If you need to cancel after 24 hours you will receive a full refund, minus a 5% processing charge.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Posting timeframes for credits to your outside method of payment is dependent on that financial institution’s posting timeframes. On average, it can take up to 5 business days for a credit to become available. If you have questions, we recommend reaching out to your financial institution directly for more information.
We do not price match, give price adjustments, or honor 3rd party discount codes and/or 3rd party promotions.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again. Posting timeframes for credits to your outside method of payment is dependent on that financial institution’s posting timeframes. On average, it can take up to 5 business days for a credit to become available. If you have questions, we recommend reaching out to your financial institution directly for more information.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded. Closeout or sale items cannot be refunded. Discount codes are only applicable on full price items. Discount codes cannot be used to purchase closeout, sale items, or any items listed as final sale. We do not price match, give price adjustments, or honor 3rd party discount codes and/or 3rd party promotions.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and we will work with you to find the best course of action.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once the returned item is received.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
For any other questions please contact us. https://shop.seifurniture.com/pages/contact-us